Gate1travelComplaints and Reviews

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3.0 Based on 101 reviews
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  • Customers like
    • Quality 3
    • Hotels 3
    • Tour guide 2
  • Customers don't like
    • Poor customer service 12
    • Customer service 5
    • Refund policy 2
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  • 1 day ago
  • 20

My daughter and I took a trip to Italy using Gate1 for our travel agent. Our trip took us from Rome, to Florence, to Venice. Overall it was an excellent experience. All of the travel vouchers were accepted with no problems. Our shuttles to and from our hotels and airports arrived on time. Gate1 help desk people were easy to access when we had questions before we left the United States. 8 days in Italy for less than $1300 a person, including... Read more

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  • Jan 20
  • 13

We have booked the 12 day Baltics and Kraków tour along with another couple for May 26, 2017. Each time I have called Gate One, asking if The tour has the minimum # of guest signed up for the trip I am given a different answer. We would like to buy airline tickets but are hesitant to do so in case the tour is cancelled. My first call In December I was told it was full, it would be safe to purchase on my own airfare. Then Noticed on the web tour... Read more

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  • Jan 19
  • 156

I am feeling incredibly concerned about the trip I booked with Gate1. After booking a Groupon I called in to complete yhe reservation flying out of an alternate city. Within 13 hours of speaking to them when I called back because I was told I needed my passport the price had risen 40% for my departure city. I was given the whole "travel prices change within minutes." Absolutely garbage. Then after finally booking the flight and the additional... Read more

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  • Jan 19
  • 86

I just booked my 22nd trip with Gate 1 Travel so I guess I like them! You will not find a better run touring company for US and International trips, and the prices are excellent. Hotels are similar to Hampton Inn in the US, and some are boutique hotels in smaller towns. Bus equipment and drivers are always superior. 90% of my guides have been excellent; the other 10% were acceptable but not as helpful as I expected. Other travelers are usually... Read more

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Just came back from another incredibly wonderful tour with Gate1! India, Jaipur and Agra! Every step of the trip was perfect. Our guide Anu and driver and assistant- VJ and Ram- were wonderful. I believe our journey was enhanced by them!

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  • Jan 18
  • 2
  • 2
  • 82

We had a few gate 2 trip and were very satisfied. So we decided to order our next trip to Israel through Gate 1. They changed flight ticket schedule few times and they end up with tickets from Tel Aviv at 5 am which means that last night of our vacation we would not sleep Terrible planning without any concideration for customers who are suppose to have good time on their vacation Would not use Gate 1 anymore and would advise everybody to... Read more

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  • Jan 17
  • 72

We took Gate 1's Greek Islands tour and it was fantastic! Customer service was excellent. Our Gate 1 "hosts" would magically appear at just the right times and locations to make sure all in our group were cared for and everything went smoothly. This was our first Gate 1 trip but most of the travelers we were with had made several trips with them and highly recommended every trip they had taken. We were offered several optional trips but also had... Read more

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  • Jan 14
  • 113

We took two tours with Gate 1, the first one to Italy was excellent. They not only had a knowledgeable tour guide with us all the time on the bus'es but in each city had an additional guide that was a expert on that city alone. Excellent tour and our whole family loved it. Took a second tour to Ireland and that was really great too. Had a lovely tour guide and although we didn't have a guide in every city, we were taken to the points of interest... Read more

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  • Jan 13
  • 1
  • 1
  • 81

I had a Very bad experience traveling with Gate1 to Copper Canyon. It was a Waist of money. We spent Too much time on the bus. There is Nothing to do or to see on this trip. We were just driving from one hotel to another with short stops to use the bathroom. Hotels are not designed for a cold weather. In some hotels there was no hot water. We couldn't take show, no phones, no Wi-Fi. It was Very bad itinerary. Gate1 didn't do a good job by... Read more

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  • Jan 09
  • 1
  • 1
  • 507

I have traveled independently all over the world and never considered a tour until I saw one for Christmas markets and decided to tag onto it in conjunction with a trip I wanted to take to northern Italy. What a mistake. The hotels were substandard in their class. All were located far away from the Christmas markets, making it difficult to do anything apart from the drop-off, pick up time allotted. The pick-ups were dicey, though. Twice, the... Read more

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