Gate1travelComplaints and Reviews

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2.9 Based on 89 reviews
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  • Customers like
    • Quality 3
    • Hotels 3
    • Tour guide 2
  • Customers don't like
    • Poor customer service 13
    • Customer service 6
    • Refund policy 2
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  • Dec 02
  • 1
  • 1
  • 459

I've been a long time customer of Gate 1 Travel for many years, I've gone on over 10 tours with them over the last 5 years. But there's something different about the company that has happened within the last year or so. It seems to be more concentrated on profits and less on the enjoyment and personal safety of the customer. A prime example was my latest booking to Russia and the Baltics, the website indicated the price for the trip on my... Read more

Was this review helpful? 3 2

We just returned from 12 day Croatia, Slovenia, Montenegro tour. Wow! It was amazing-it was seamless due to the expertise of kristijan, our fabulous tour guide. He and Milan, our bus driver, were a great team. We were so well taken care of. They are true professionals. Hotels, sights, food and fellow tourists were all so wonderful. This is a trip of a lifetime Thank you

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  • Nov 27
  • 197

My wife Lois and I just returned from a 12 day Gate 1 tour. It was our first experience with Gate 1 and we were totally pleased. Our guides were pleasant ,informative and made our trip a wonderful experience. We also met a number of people who were returning with Gate 1 after multiple trips. They made our experience a memorable on from the time the met us at the airport until the time they got us back there for our return flight home. We toured... Read more

Was this review helpful? 2 0

Will never book with Gate 1 again they took my money and cancelled my trip never again run do not book with these

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  • Nov 18
  • 1
  • 1
  • 521

I have not been on the flight yet but my flight has been changed by the agency three times. When I originally made the reservation the flight was going to be for thirteen hours, then it was changed, and then changed again. Now my flight is going to be eighteen hours. When I called Gate1 they said it was the airline that made the change, when I called the airline they said it was the agency. I called the agency again because the flight I was... Read more

Was this review helpful? 1 0
  • Nov 15
  • 399

We have used Gate 1 several times over many years (Peru, Galapagos, Croatia, Ireland) without any problems. In recent years, the quality of the hotels has improved. I think this is largely due to competition from other companies such as Friendly Planet that offer similar itineraries at similar pricing. The itineraries are uniformly good as our the local tour managers and specific city guides. All good bus drivers as well. The new division of... Read more

Was this review helpful? 2 0
  • Nov 14
  • 271

I certainly can not comment on the Gate1 travel experiences of others. Suffice to say, on our four trips (Peru, China, South Africa, India) have been just superb. The itinerary, price, quality of guides, 4 and 5 star hotels, and the whole support team have been excellent. The suggested tipping was well documented in the paperwork. When I read negative reviews it is difficult to understand to comprehend that type of experience with Gate1. I do... Read more

Was this review helpful? 2 0
  • Nov 09
  • 216

We have just returned from 17 days with Gate1travel and loved it. We spent 2 nights in Warsaw, 2 nights in Krakow, 3 nights in Prague, 7 nights onboard their new ship the MS Monarch Empress and 1 night in Budapest. All the hotels were top of the line. This ship was the best river cruise ship we have been on and its our third. We cannot say enough about our main tour guide Kristina, she was wonderful. All the local guides were very good also.... Read more

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  • Nov 08
  • 3
  • 3
  • 433
Gate1travel - Extras
1 of 2

Please bring plenty of extra money as the gate 1 Moroccan trip cost well over a thousand dollars for tipping as they suggest 7.00 dollars a day for your guide 2.00 dollars per day for the helper and 3.00 a day for your bus driver so our small group paid over 2,700.00 in tips not counting every bathroom and every porter nor camel leader, they are all marvelous people but gate one needs to be a little more honest about a paid for guided tour as... Read more

Was this review helpful? 1 1
  • Nov 07
  • 314

Upon landing in Venice we were greeted immediately by Gate1 reps. They than directed and led us to a beautiful mahogany speed boat which sped us to our Grand Canal hotel. It was a spectacular beginning to a spectacular trip. Our tour guide, Vivi, was spot on,entertaining, informative, resourceful and willing to correct any problems that arose on the trip. Vivi, had the ability to get the entire group to gel into one big family and upon departing... Read more

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