Gate1TravelComplaints and Reviews

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2.8 Based on 48 reviews Compare to others
  • Customers like
    • Guides 5
    • Hotels 4
    • Itineraries 4
  • Customers don't like
    • Poor customer service 13
    • Red tape involved 2
    • Refund policy 2
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  • 3 hours ago
  • 4

We have just returned from a trip to China.Our second trip with Gate1.I have several issues .....There were 38 in our group.I think that is far too many twice we lost someone.Its too many for 1 person to look after.All the hotels we stayed at only the one in Shanghai had reasonable air ***.The others had no air ***.It was hot and I find this unacceptable.The first hotel we could feel the springs thru the mattress.No safe in the rooms in another hotel.Very disappointing.I would appeciate you contacting me.Chris Longson Australia 0407569291 Read more

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  • 1 day ago
  • 41
  • REVIEW RATING 3/5

Dear Gate 1 Travel, My wife and I completed the 13 day Moroccan Allure tour which began on December 27. 2015. I have not written sooner because I thought I would receive a survey but I did not. This is the 3rd or 4th trip we have taken with Gate 1 and this one did not disappoint. I would like to especially compliment our guide, Rachid Abounnaja. He is one of the best tour guides we have ever had. Additionally, he was extremely attentive to everyone on the trip, and to me when I suffered a slight illness. He also made sure that the food I... Read more

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  • 1 day ago
  • 33
  • REVIEW RATING 4/5

Gate will take your money easily enough but will provide no support at all when thing do go as expected. Months later we have received four more charges against our credit cards. Gate1 claims that their vendor - yes, their vendor - Maggiore Car Rental has nothing to do with them. We have been in contact with Gate1 for months and now will be contacting the Attorney General since we now know that we are really dealing with a disreputable company. Additionally, they have vendors that make false statements in an effort to collect monies for... Read more

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  • Apr 25
  • 61
  • REVIEW RATING 4/5

Trip was great. Our tour guide Maria was excellent. She really took care of all her guest.The other guides were hard to understand but ok. Our cruise was very nice. We had a great group. We were all on time for meetings and tours. We had a variety of foods and deserts. We were pleased with the staff.  All were very helpful and accomidating.  Rooms on board ship were very clean and every time we left our cabin someone would tiddy up for us. The crew made sure our gang walks were clear and level.  The Tulips... Read more

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  • Apr 24
  • 46
  • REVIEW RATING 5/5
Gate1Travel - Thailand was wonderful!
1 of 2

We are 2 couples that toured Thailand in February/March 2016. Our guide was Usa and she was beyond fabulous. She was so knowledgeable and really made each day special and exciting. We had a carry bag that was left on the bus when we departed the group for the airport and when we reached out to Usa she went far out of her way to get the bag to us at the airport. Throughout the 9 days she was always there and making us feel like family. Her entire team was so special and took such good care of us. We just can't say enough great things. This was... Read more

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  • Apr 24
  • 2
  • 2
  • 116
  • REVIEW RATING 4/5

I planned a trip to a Russian river cruise with a group of family/friends. It was made clear to the reservation agent at the time that we will be traveling together. Two weeks before the trip when we were looking at the seat arrangements, I then realized that I was not scheduled on the same flights as the rest of the group. We had planned to stay four more days at the end of the cruise in Moscow, a hotel reservation was made for us without our authorization and it was only when checking the receipt did we realized that it was done. They... Read more

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  • Apr 20
  • 179
  • REVIEW RATING 4/5

I took an expensive trip to Isreal and Jordan in February for my birthday. I was disappointed in every hotel we stayed at in Isreal. One hotel smelled of cat urine and the second one had mold and smelled. When I came back I sent an email included pictures and did not get a final response from this company. My Jordan trip was great and I was on the fence about using this agency again but after careful consideration after no response to my email about the hotels in Isreal I will not use this company nor will I recommend it to family and... Read more

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  • Apr 19
  • 97
  • REVIEW RATING 3/5

My wife and I just returned from the 8 day Classic Ecuador & Amazon Adventure. It was a wonderful trip from start to finish, all details were executed perfectly, the hotels, the tours, the food and service exceeded all of our expectations. The only negative remark would be the airline.....it was just not up to par, my wife had a broken seat..the plane itself was just not what we are used to. Other than that we highly recommend this tour with Gate One. Sincerely Steve & Jessica Lopez. Traveled - March 20-28, 2016 Read more

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  • Apr 18
  • 293
  • REVIEW RATING 4/5

I have done two trips with Gate 1. On the first one, to Myanmar/Burma, we were allegedly in Mandalay for 'two days and nights'. The truth of the matter was that we arrived late one evening, with just enough time to have a quick dinner and go to bed ASAP, as our wake up call the next day was at 5:30am!!! Then it was on to the bus and we toured ALL DAY up until 8pm!!! We did have a lunch break for a very mediocre lunch. Then back on the bus and returned to the hotel for a late dinner (again)! We again had to go to bed early for a 5am wake... Read more

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  • Apr 18
  • 126
  • REVIEW RATING 5/5
Gate1Travel - 11 Day Affordable China with 4 Day Yangtze River Cruise - Great tour guide
1 of 2

After landing in Beijing we met our tour guide Frank Wang and 11 days he took care of us.Frank is knowledgeable and organized, he gave us lots of information about rich history and he has a great sense of humor (fascinating personal story). He took excellent care of us - even to the point of giving us a snack in the bus when we arrived to the airport. We will return for greater insight into the historical and cultural sites we missed on our last trip (it our 3-d trip to China). The tour with Gate 1 was great, we had a wonderful time. Lidiya... Read more

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