Gate1travelComplaints and Reviews

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2.8 Based on 72 reviews
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  • Customers like
    • Hotels 3
    • Quality 2
    • Tour guide 2
  • Customers don't like
    • Poor customer service 13
    • Customer service 5
    • Refund policy 2
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Took italy trip with gate1..excellent service..guide was fabio..a excellent guide with knowledge ..patience

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  • Sep 22
  • 100

I wondered what to wear/take for summer. We used mostly lightweight long sleeve. Windy a lot. Jacket should have a hood. Walking stick for me as I have bad knees. Take a mask to wear at night. Curtains don't shut out sun. Some hotels don't have washcloths. One was HOT. Food is very pricey. We took power bars for lunch. Iceland is not ready for tourism, but Gate 1 did a super job. Great tour guide and driver. Gate 1 is not top of... Read more

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  • Sep 21
  • 1
  • 1
  • 145

on September 16, 2016 we had a 4 hour vatican tour. pickup was late. We were let off the bus 6 blocks away from entrance, herded into a lot, and left. After all others were taken in, it started to rain, drenching rain. We had to yell at the female guide to take us inside. About three quarters into the tour, my husband started to feel ill, we asked the tour guide where we could meet her at the end. She would not let us leave, and would... Read more

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  • Sep 20
  • 74
Gate1travel - 15 Day India with Rathambore
1 of 6

I'm sorry you had such a terrible experience. We did the same tour in January 2016 and it was fantastic. Our guide was wonderful and everyone gave him extra big tips at the end because he was such a wonderful guide. He did a couple of little extra things that everyone really enjoyed, making us all feel more connected to India. We were a full tour of 30 people and I was worried this could be a nightmare, like trying to wrangle cats! The group was... Read more

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  • Sep 20
  • 132

My 1st experience with Gate 1 was when Delta Airlines delayed my departure from JFK so that I missed my connecting flight. No only did Gate1 know of my delay, they had a driver with a name sign waiting for me at 10:30pm. Almost 7 hours late. From then on I was surrounded by love and attention, as were the other 40 people on the tour. Larry the photographer did such a great job on the video that I want to go again. Galina our guide taught us a... Read more

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  • Sep 20
  • 1
  • 1
  • 135

This was our second trip with Gate1. We went to Paris two days prior to the beginning of the tour. There was no one to meet us at Charles de Gaulle airport, and, after contacting Gate1, we were told they had no knowledge of a representative needing to be at the airport on the day we arrived. We have verification from this company for pick-up at the airport, so that will be ironed out. Our tour guide, Rene-Jean, was delightful. He was... Read more

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  • Sep 20
  • 1
  • 1
  • 104

Just got back from their 8 day tour of Mt. Rushmore and Yellowstone. It was our third tour with Gate1 and we were expecting good things. We used Gate1 to book all of our airline reservations. When we arrived in the destination airport of Rapid City, SD, there was nothing there to greet us at a strange ( to us) airport. Not a person. Not a desk. Not a sign. NADA! We finally dug through our travel documents and discovered that we had to call the... Read more

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  • Sep 19
  • 197

While travelling on your tour of Portugal and Spain in May, 2016, we found a painting which we really liked in a shop in Sevilla. the owner could speak no English, so we involved our tour manager - Fatima Bugarin - to buy and to see that the painting was shipped to us. we gave her the money to purchase the painting - $450 euros - on the last night of our trip in Barcelona. she assured us that she would execute the transaction and would... Read more

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  • Sep 18
  • 150

This was our first time with Gate 1 travel. We usually book everything ourselves but felt that what we saw for a deal with Gate 1 was worth giving it a try. We were very pleased with the entire trip. The various tours were even better than we expected and the escort was very knowledgeable and fun to be with. She totally explained all the sites and made everyone feel like they were her friends. She spent time with people individually,... Read more

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  • Sep 18
  • 179

YOUR TOUR GIDE "WILLO" IS HARASSING MY GIRLFRIEND, HER NAME IS LISA HE KNOWS HER AND I'M VERY DISAPPOINTED WITH THIS UNPROFESSIONAL BEHAVIOR... I TOOK THE TOUR WITH GATE 1 AND I PLAN TO PURSUE THIS TO THE HIGHEST LEVEL IN YOUR COMPANY... HOW DO YOU ALLOW YOUR EMPLOYEES TO MAKE SEXUAL ADVANCE WITH CUSTOMERS. I WILL CONTACT HIM MYSELF BUT FIRST I WANTED TO BRING IT TO YOUR ATTENTION. AT THIS POINT TOTAL TERMINATION IS THE BEST OPTION. HE HAS... Read more

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