Gate1travelComplaints and Reviews

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2.9 Based on 79 reviews
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  • Customers like
    • Quality 3
    • Hotels 3
    • Tour guide 2
  • Customers don't like
    • Poor customer service 13
    • Customer service 6
    • Refund policy 2
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Just got back from a 10 day trip to Ireland. It was fantastic. so well planned and carried out. Kay, our tour guide, was very knowledgeable and very professional. The only thing I had to worry about on a daily basis was what I wanted to eat for breakfast, lunch, and dinner. Very easy trip.

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  • Oct 15
  • 72

This is the first experence with gate 1, the experience is mediocre 2 star may be three. The moment I arrived the hotel I found out our group total had 41 persons,only one tour guide, we thought maximum were 30 the most.It was too crowded for 41 passengers took 4 to 7 hours in the couch. Orientation was late and incomplete, we had to get to know each other in the bus. The program and itinerary weren't very clear even we called the company before... Read more

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  • Oct 15
  • 231

BUYER BEWARE!!!!! I don't know about the other people posting these reviews but a "Great Trip" is the farthest thing from the experience we had with Gate 1 Travel. We also knew that we were getting an amazing deal to fly to Italy for 8 days but it was the WORST experience of our lives!!!! Every aspect of our trip that was associated with Gate 1 Travel was absolutely AWFUL!!!! This was supposed to be a dream vacation for my son, who has wanted to... Read more

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  • Oct 14
  • 152

2 reviews 1.0 star rating 10/14/2016 I've been a long time customer of Gate 1 Travel for many years, I've gone on over 10 tours with them over the last 5 years. But there's something different about the company that has happened within the last year or so. It seems to be more concentrated on profits and less on the enjoyment and personal safety of the customer. A prime example was my latest booking to Russia and the Baltics, the website... Read more

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  • Oct 14
  • 152

Of all the tours I've been a part of, the Turkey tour was probably the worst. There are lots of scammers trying to take advantage of tourists, especially the "let's have a drink" scam, which is the most popular in Istanbul. I was scammed out of $2,250 and the police there is a part of this scam so they would not do anything to help tourist. If you plan to sign up for a tour in Turkey, trust no one, and talk to no one. I personally recommend to... Read more

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  • Oct 13
  • 62

Great trip , guide Arjan de Gues very knowledgable, calm voice , well versed, loved him! Best ever. All our accommodations were great , wonderful breakfasts and fabulous group dinners . Only 12 travellers in our group so we had plenty of room on the beautiful tour bus . The guides in charge of the city tours were also the best , providing us with hidden gems of information. All the walking tours were very informative as well and the free time we... Read more

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  • Oct 10
  • 179

Last year (2015) 5 family members ranging in age from 17 to 75 took the Paris and Normandy tour. It was wonderful for all of us and that is saying something special as there is a vast difference in travel experience, interests, and stamina. Both the guide and the driver were knowledgeable, professional, and delivered outstanding customer service. Two people had severe food poisoning - they had the same meal at a restaurant that was not part of... Read more

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  • Oct 09
  • 121

My husband and I have been on six Gate 1 trips in the past two years. We find the quality of food, service, hotels, transportation, etc. to be 4-5 star rating (5 being the highest of quality). We often question how can they offer such amazing service and quality at such low prices. We have been so impressed with Gate 1 that we have taken friends traveling with us. Also, through our conversations with others we have had 3 other couples take... Read more

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  • Oct 08
  • 74

I just returned from the !0 day Enchanting Italy tour with Tour Manager Francesca Mafolino. I cannot say enough about our experience with her. She was so well organized and very knowledgeable. She went far above and beyond for my family. We had an unexpected problem with my elderly mother's ability to walk. Francesca did everything possible to make the tour the best it possibly could be for my mother. Every detail was well thought out. She made... Read more

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  • Oct 05
  • 1
  • 1
  • 260

Although we did not expect a luxury cruise, we were not prepared for this cruise. The room was horrible. There was a bathroom the size of a closet. This room served as a toilet and shower combination. The shower curtain was filthy. The cabin door did not lock automatically but had to be locked with a key. This was a safety issue. No one told us. There was no radio, telephone, or safe. There was a common safe at the reception desk where... Read more

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