Gate1TravelComplaints and Reviews

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2.1 Based on 25 reviews Compare to others
  • Customers like
    • Hotels 2
    • Tour guide and driver 1
    • Tour people in greece 1
  • Customers don't like
    • Poor customer service 11
    • Lack of consideration regarding terrorism 2
    • Refund policy 2
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  • Feb 03
  • 1
  • 1
  • 474
  • REVIEW RATING 5/5

My wife and I just returned from Gate 1’s 5-day Northern Light Tour to Iceland. This was the first, and last, tour that we booked through Gate 1. To say that is was a disappointment would be an understatement. The documents we received from Gate 1 prior to departure stated clearly that a welcome pack with vital information would be provided when we arrived at our hotel in Iceland. However,... Read more

Was this review helpful? 2 0

  • Jan 30
  • 347
  • REVIEW RATING 5/5

I bought a package through vacation to go....when I arrived to Lima nobody was waiting for us ..emergency # did not answer called hotel they could not help...I arrived at midnight with my 2 girls ..we took A BIG RISk and had a taxi ...thank God we were not abducted I talked with the tour guide, the company claimed that this was not included ..I showed him the voucher for pick up with the date... Read more

Was this review helpful? 2 0

  • Jan 29
  • 1
  • 1
  • 248
  • REVIEW RATING 5/5

Paid thousands for a destination trip. Had the largest snowfall in our area in 37 years and was told by Customer service rep too bad, no refund, no help, no nothing, we are keeping your money. This for a situation beyond my control when I had no ability to get to the airport to make flights. Such poor and offensive and truly unprofessional treatment. I have opened a disputed with the better... Read more

Was this review helpful? 4 1

  • Jan 28
  • 1
  • 1
  • 298
  • REVIEW RATING 5/5

I booked the tour with my two girls...we arrived to Peru at midnight ..NO one was waiting for us...called emergency line no answer...I was terrified taking a taxi at 1 am in a foreign county and we do not speak Spanish...they tried to say it was not included then when i showed them the voucher they told me to call the US office the whole trip gave me excuses... they were not even... Read more

Was this review helpful? 3 0

  • Jan 27
  • 1
  • 1
  • 290
  • REVIEW RATING 5/5

I have a trip booked for Spain in 2016 but have not been able to get a return call from agent. Trying to get answers on charges that were added after we extended our trip by two days. Original invoice included return trip to airport but now they are charging us for the trip to the airport, $84. Trying to get an answer but the agent is not returning the calls and I can't find a phone number for... Read more

Was this review helpful? 3 0

  • Jan 26
  • 235
  • REVIEW RATING 4/5

I just returned from a 10 day gate 1 tour of Peru. We were a small group of only 12 people. It was wonderful! Our guide, Pavel was the best. He was knowledgeable, well organized, and weNt the extra mile in being helpful. Everything was taken care of , the itinerary was great. If I have any complaint it was that our flight got into Lima quite late. We didn't get to our hotel until well after... Read more

Was this review helpful? 0 1

  • Jan 26
  • 2
  • 2
  • 331
  • REVIEW RATING 4/5

I want to comment on the bus seating. This appears to always be a problem without a seating chart. I've been to over 100 countries and have used different travel companies besides Gate 1 so I have some experience on this. I always go solo and pay the single supplement so I know what the other solo travelers may be thinking. Each situation is different depending on how large the vehicle is. I... Read more

Was this review helpful? 0 1

  • Jan 24
  • 1
  • 1
  • 471
  • REVIEW RATING 5/5

Currently, I am on a trip with gate one and while on our first tour we found out that there had been an offer to extend your trip for $100 dollars. It was never offered to us so we figured we could work with Gate One and try to set up a flight change. We also wanted to switch our flight due to weather, I'd rather be laid over in a fun country than in a hotel in Boston. After spending over an... Read more

Was this review helpful? 2 0

  • Jan 23
  • 223
  • REVIEW RATING 5/5

I just returned from this trip and thought it was wonderful. The itinerary was well planned and the hotels were very good. There was a nice balance of free time, although in couple of hotels we got there so late in the day that we did not have time to enjoy what the hotels had to offer. The River Kwai Resotel was a bit rustic but very nice but required walking up a fairly steep hill with a lot... Read more

Was this review helpful? 0 1

  • Jan 22
  • 3
  • 3
  • 455
  • REVIEW RATING 5/5

8 Day Tuscany Fly & Drive with Milan , January 2016. I just returned and warn all unsuspecting travelers to NEVER EVER book a trip with Gate 1. Dealing with Maggiore Car Rental was a nightmare, driving the car was life-threatening, and Gate 1 provided no assistance to us whatsoever. Our first car had mechanical trouble and had to be towed away from our hotel costing us an afternoon waiting for... Read more

Was this review helpful? 2 0
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