Welcome to Gate1Travel Community

Gate1Travel is headquartered in Fort Washington, PA (Suburban Philadelphia). The company offers escorted tours, European river cruises, independent vacations and customized international vacation packages for less. Founded in 1981, now the company operates over 100 employees worldwide in its overseas offices in the UK, Italy, Switzerland, Spain, Greece, Israel, Egypt and Hungary. Among the products offered are independent city stays, independent fly & rive packages, multi-destination rail packages, customized vacations (Vacation Builder), as well as customer private car tours. Gate 1 Travel is backed by the largest, most well-respected financial institutions and insurance providers, guaranteeing the greatest level of financial security to every passenger. All prices for the company's products are commissionable.
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Gate1Travel customer service
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  • 1 day ago
  • 1
  • 1
  • 73
  • REVIEW RATING 4/5

The booking price for a trip we planed to the Italy was almost twice the price as originally offered. Then when gate 1 's agent sent us the hotel information with prices per hotel the much prices were higher than the actual website of the hotels. Also, some of the hotels were advertised as 5 stars, but some were only 3 or 4! After the trip when I explained the issues I was told by the owner Dani... Read more

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  • May 23
  • 73
  • REVIEW RATING 4/5

My wife and I just returned from our third trip to Italy. All three have been wonderful, once with Insight Tours, once with Grand European Tours, and once with Gate1. I do say Gate1 was the very best. We had a flight cancellation (mechanical problem) in Denver and Gate1 (Thanks, Jen!) was on it immediately, rerouting us through Frankfurt. Even though that caused us to be late into Venice,... Read more

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Took the India tour- New Delhi, Jaipur & Agra tour. Outstanding, accommodation was spot on, the tours were outstanding & out tour guide Vikas has a rich understanding of the history & culture leading to an all round amazing experience, can't recommend more...exceptional value for money!! 5/5 Mick / male / 27 / Sydney, Aus Add comment

  • May 06
  • 1
  • 1
  • 356
  • REVIEW RATING 5/5

I took a trip booked by Gate One. I had a number of issues of which Gate One was less than helpful. First I missed my optional tour because of a missed flight booked by Gate One. My luggage was also 3 days late arriving and I had to do all the leg work myself. I was provided no refund for the tour or the missed hotel night. The staff at Gate one simply took no accountability or responsibility for... Read more

Was this review helpful? 2 3

  • Apr 28
  • 309
  • REVIEW RATING 5/5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are not the fault of Gate 1. I am from Canada and in May of last year my husband and I booked a 14 day trip to Italy with Gate 1. We had never been to Italy before and we were a bit nervous about using this company instead of a local Canadian travel agent. However we were so very... Read more

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  • Apr 27
  • 6
  • 6
  • 1071
  • REVIEW RATING 5/5

Over the last 10 years I have taken 7 tours with Gate 1 and spending thousands of $$$ with the company. Last week (4/15) I tried to book a trip to Iceland with Gate 1 and was having trouble logging into my account, so I contacted a customer service rep. and was told that he would e-mail my reservation (which I did not get). Three days later I got a call from Karen Donikowski and was told that I... Read more

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  • Apr 27
  • 228
  • REVIEW RATING 4/5

When I toured with gate1 We had to get up super early to catch the train to Machu Pichu...then we had to take a bus and then we climbed up to the sight and yes we also got about 3 hours of time up there which was entirely spend by our fantastic tour guide Edgar ...explaining everything you ever wanted to know about this site while taking us around...he had a helped I remember who climbed higher... Read more

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  • Apr 25
  • 2
  • 2
  • 450
  • REVIEW RATING 5/5

I have used gate 1 several times and have been very happy. In fact I have recommended several friends who are now using Gate 1. My wife and I are in our 80s and were looking forward to our dream vacation to Athens (above reservation). Our dream vacation has become a nightmare before it even began. We booked last October and have paid in full. When I received my documents we noticed our... Read more

Was this review helpful? 2 0

  • Apr 22
  • 2
  • 2
  • 265
  • REVIEW RATING 5/5

Terrible company. They take no responsibility for any issues!! Booked on terrible flights. Missed main tour do to delays getting to destination. No one to meet me at the airport. Luggage showed up 2 days late. Excessive number of people on tour (40). Others on the trip agreed that this was a bad trip . I was charged single supplement yet other singles weren't. I took this trip thinking it would... Read more

Was this review helpful? 3 0

  • Mar 27
  • 5
  • 5
  • 1096
  • REVIEW RATING 5/5

I booked an April escorted trip to Machu Picchu (Peru) with Gate 1 Travel, and paid in full early. Gate 1 stated on my account page that they would email me the travel documents by a certain date. They somehow changed that original document delivery date to a later date. After that time passed, they still didn't send me the documents. Thus, I called and the rep Tim promised to send in 24 hours,... Read more

Was this review helpful? 3 9

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