Gate1travelComplaints and Reviews

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2.7 Based on 64 reviews
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  • Customers like
    • Hotels 3
    • Organisation 2
    • Tour guide 2
  • Customers don't like
    • Poor customer service 13
    • Customer service 5
    • Refund policy 2
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  • 1 day ago
  • 2
  • 2
  • 34
  • REVIEW RATING 3/5

Pretty terrible. Do not go on unless you are above 55. If you want to actually experience the countries and not see them via bus, I highly discourage this. Also our tour guide, Christin, was so annoying. Every time she wanted our attention, she'd make this obnoxious horn noise. Try taking that for 10 days. Read more

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  • Aug 18
  • 359
  • REVIEW RATING 5/5

This was my 6th trip with Gate1 and the first time we encountered a serious problem. American Airlines cancelled our flight and then the following flight. There were 10 of us on the 12 day Ecuador/ Galapagos tour that were effected. The late night emergency person from Gate 1 stayed with us as we tried to figure out how to get out of Miami. Gate 1 changed our hotel in Guayaquil to the next night and rebooked us on Galapagos flights at no... Read more

Was this review helpful? 3 0
  • Aug 13
  • 2
  • 2
  • 151
  • REVIEW RATING 4/5

We traveled to Turkey on a 13 day tour and ended sitting in a bus most of the tour. The tour guide was sick, he was on a waiting list for a knee surgery and because he couldn't walk as much, he shortenes visiting time or gave the group a lot of free time. Extremely dissapointed, not recommended. Read more

Was this review helpful? 0 0
  • Aug 12
  • 1
  • 1
  • 490
  • REVIEW RATING 5/5

We haven’t commenced our tour with Gate1 and are already having a second thought about it. We booked European kaleidoscope and made one payment for two couples. We have provided travel consultant Saun Miller with two e-mail addresses and asked him to e-mail any information relevant to our trip to both addresses. This never happened, despite of our numerous reminders. It is our friend, who made a payment, had to re-distribute the information. We... Read more

Was this review helpful? 1 2
  • Aug 09
  • 1
  • 1
  • 478
  • REVIEW RATING 5/5

I recently booked a 12 Day South African Tour with Gate 1 Travel that was promoted through TravelZoo. After making the deposit, I called Gate 1 to use some of the $375 credits that I had acquired through their referral system and their online surveys. I was told by a customer representative named Liz that I could not use my 'credits' because the tour was already discounted. In other words, I can only use my credits on tours that would be too... Read more

Was this review helpful? 1 0
  • Aug 09
  • 453
  • REVIEW RATING 5/5

I booked a tour to Italy for myself and my friend. Worked with the booking agent for a long time to find good flights for our trip. I then received notification from Gate 1 that I would have to change my return trip because of a schedule change made by the airline. I again worked extensively with your customer service to get the return flight arranged, I was told the only flight available to me was this awful schedule. Today I went to United... Read more

Was this review helpful? 0 0
  • Aug 09
  • 2
  • 2
  • 234
  • REVIEW RATING 4/5

I agree, gate one are bad news. My wife broke her arm 4 days before our scheduled trip with gate one from Budapest on the river. We asked to postpone the travel for 2 weeks until after her operation, just a miserable 2 weeks. They refused and we have to lose our prepaid money.. There response was" take it up with your travel insurance if you have any.." Typical of this country. Gate one are in it purely for gains, they have no customer... Read more

Was this review helpful? 1 2
  • Aug 05
  • 1
  • 1
  • 276
  • REVIEW RATING 5/5

"Guide" in Venice took entire afternoon to hand out hotel keys. She wasted our time & tried our patience. The gondola ride did not have the promised music & singer. She said the music down river from us was also ours although, we could not hear it. Croatia guide was perfect; knowledgeable, organized, personable. Gate 1 overcharged on the published tour rate by $190 & won't refund. oo oooo oo oo oooo oooo oo ooo oo ooo oo ooo ooo oooo ooo... Read more

Was this review helpful? 0 0
  • Aug 04
  • 424
  • REVIEW RATING 5/5

We have traveled to Israel, Thailand, and Rhine River cruise and enjoyed each trip with Gate 1 Travel. When booking a trip with any travel group, it's the person responsibility to read everything about there trip including airfare, accommodations, whats included with the trip, whats not included, and cancellation policy. If you choose to decline the trip insurance then YOU are responsible for any changes and costs. Check with the credit card... Read more

Was this review helpful? 3 1
  • Aug 02
  • 1
  • 1
  • 249
  • REVIEW RATING 5/5

Italy and France were great. Canada was the worst. The guide was lousy and more interested in speaking Swedish to another passenger then he was in explaining things to us. At one point, he even admitted he forgot because he was talking to his Swedish passenger and he laughed about it. When we went to the gardens in Victoria, he changed the schedule so he could visit with his daughter. This meant we had an extra heavy day of sightseeing and... Read more

Was this review helpful? 2 1
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